Return Period
At Honocool, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a 14-day return period from the date you received your order.
Conditions for Returns
To be eligible for a return, please ensure that:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You have the receipt or proof of purchase.
- The item is not a final sale or a non-returnable item.
How to Return an Item
Contact Us
Before returning an item, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
Pack the Item
Securely pack the item in its original packaging along with the receipt or proof of purchase. Include the Return Merchandise Authorization (RMA) number clearly on the outside of the package.
Ship the Item
Send the item to the following address
- Business Address: 75 Dong Cam, Dong Nguyen, Tu Son, Bac Ninh 16000, Vietnam
- Warehouse: 4751-4797 NW 72nd Ave, Miami, FL 33166
Please note that you will be responsible for the cost of return shipping.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to your original method of payment within a certain number of days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Contact Us
If you have any questions about our return and refund policy, please contact us at email: [email protected]
Thank you for shopping with Honocool. We appreciate your business and look forward to serving you again!